I am an Information Technology Professional seeking a role in Software Development, Release Management, QA testing, Scum Master, or Operations Support to provide operational stability and reliability, process improvement, troubleshooting, and release coordination, organization, and consistency to complex technical environments.
Programming Languages
Perl Oracle PL/SQL MySQL JavaScript HTML CSS XML XHTML YUI Bootstrap PHP Java JSP Visual Basic COBOL MicroFocus COBOL JCL CICS IMS/DLI
Technical Environments
Agile Scrum AWS RDS Jira Git GitLab GitHub Rally CI/CD Full SDLC Bugzilla Unix Linux Windows
Software/Utilities
Cursor VS Code Tabnine OpsGenie Google Docs Cpanel Joomla Adobe PhotoShop Websense WebPosition Gold Microsoft Office and Office 365 MS FrontPage Easytrieve VSAM ISAM Abend-Aid Syncsort Animator Librarian Xpeditor
DeVry Institute of Technology, Kansas City,
Missouri: B.S. Degree, C.I.S.
October 1989
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CERTIFICATIONS / TRAINING |
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Scrum Alliance Certified ScrumMasterฎ (CSMฎ)
April 2023
Mobile Web App Development, Centriq Training
January 2013
Mobile Web App Design, Centriq Training
January 2013
Intro to jQuery, Centriq Training
July 2012
Project Management Essentials, Centriq Training
October 2011
Dale Carnegie - Effective Communications & Human Relations/Skills For Success
August 2011
Dale Carnegie - Communicate with Diplomacy and Tact
June 2011
MySQL for Developers, MySQL Inc.
September 2007
Perl Programming and CGI Scripting, Hands On Tech Training Inc.
October 2007
Certification: Sun Certified Programmer for Java2 Platform 1.4, Foss Training, Leawood, KS
July 2003
Certification: Prosoft Certified Internet Webmaster -
Master Site Designer, Foss Training, Leawood, KS
September 2003
Software Engineer II, Scrum Master, Release coordinator
Multi Service, Overland Park, KS
March 2013 - April 2026
Position included coding and testing web based fuel card transaction processing and service sites using an in house framework system built in XML, HTML, JavaScript, PERL, and CSS, YUI, Bootstrap, and Oracle SQL in an AWS, RDS, CI/CD, and Kubernetes environment. I held a Scrum Master position in an Agile environment utilizing Rally, Jira, and Kanban as a project tracking system along with BugZilla and Google Docs. Version control was maintained through Subversion and Git. Repository was stored in GitLab. Contract to hire through Integrated Consulting Services, LLC.
- Real time credit card transaction authorization, validation, approval, and processing
- Release Management / Production Deployments: Responsible for beta and production migrations and keeping detailed release notes to document what is included in the migrations for future audits
- Scrum Master: Led daily stand-up, planning, and retro meetings in an Agile environment with Kanban board
- Production Support: automate system monitoring and provide and problem resolution in a timely manner
- Customer Integrations: Created scripts to pull files from customers, validate data, and load into our system as well as create scripts to create csv files and pdf reports to send to Customers
- Performed QA testing and peer reviews for Swagger and API endpoints using Postman and JSON payloads
- System Migration from on-prem to AWS cloud environment with CI/CD and RDS databases
- Automated Testing: Create/maintain scripts to automate regression testing of specific systems
- Created new database functions to allow the Application Support Team to allow them to run special scripts so that they do not need to engage Engineers on a regular basis thus saving time spent on both teams
- Documentation of on-call issues to allow Engineers to respond to and correct issues faster
- Created OpsGenie account and new monitoring alerts. This allowed us to be notified of issues before they became problems
- Integration with third party system to manage outgoing texts to customers and prevent them from being blocked by service providers
- Worked with large complex SQL queries and made performance improvements where needed
- Provided training to help get new employees familiar with our systems
Legacy Applications Support and Maintenance; Level 2 and 3 application support; Programmer Analyst; Web Developer; System Monitoring Team Lead
Accenture / Hostess Brands, Leawood, KS
May 2005 - February 2013
Consulting services for Interstate Brands Corporation in Lenexa, KS. Position includes a combination of maintenance, support, process improvement, monitoring team lead, and development. Systems include HP3000 mainframe, Unix and Windows servers. Applications include account receivables, remittance processing, invoicing, pricing, EDI, system file and database capacity reporting, payroll, bankruptcy reporting, and other miscellaneous systems using COBOL, JCL, HTML, CSS, JavaScript, Perl, and MySQL. Contract to hire through Technisource Inc.
- Lead India Delivery Center monitoring team to maintain and provide 24/7 monitoring of legacy systems, web based applications, job processing, file transfers, and system interfaces. Includes assisting with their monitoring and provide training as needed to help them to increase their knowledge in the areas that they support
- Created new IT Support website and a new trouble ticket submission website to allow field personnel to enter their own trouble tickets without the need to contact field support for assistance.
- Promote documentation on programs, processes, projects, and trouble ticket resolutions
- Collaborate with others to solve problems and share expertise through training and mentoring to increase everyone's knowledge base to help prevent future issues and improve the speed and accuracy of recovery efforts within the group and get issues corrected before they impact the client
- Look for new ways to improve current systems and streamline business processes in order to enhance performance to make them better, faster, and easier to maintain and monitor (job schedule changes, file names, status Emails, DBLs, field lockdown, archiving, server consolidations, etc).
- Research, automate, and rework current manual processes to maximize efficiency and decrease manual intervention
Freelance Webmaster and Web Hosting
Denham Domains, Independence, MO
June 2004 - June 2020
Web hosting and web design for local small businesses, clubs, and churches. Specialties include web site design and maintenance, search engine optimization, and web site optimization for W3C standards compliance, faster download speed, better navigation, lower bandwidth, and easier maintainability. Technologies include Cpanel Web Host Manager, HTML, CSS, DHTML, XHTML, JavaScript, XML, MySQL, PHP, and Perl.
Operator/Webmaster
Arrow Material Handling Products, Inc., Kansas City, MO
January 2004 - May 2005
Run daily Unix operations and print daily reports. Perform system backups and database updates. Maintain multiple web sites using HTML, JavaScript, CSS, and PhotoShop. Used WebSense, WebPosition Gold, Google and Yahoo Pay-Per-Click accounts for Search Engine Optimization (SEO) and Search Engine Marketing (SEM).
- Redesigned 3 large web sites for improved visual appearance, structure, usability, and
navigation resulting in faster download speeds, easier maintainability, forward
compatibility, and search engine placement optimization. This helped to increase
orders and sales by almost 80% within six months.
- Redesigned CD website and reorganized site structure to save over 80% disk space. This
resulted in faster CD generation, easier site maintenance, and better user navigation,
thus saving maintenance and production costs.
- Designed automated Perl process to create and maintain dealer websites. It determines
which pages need to be added, updated, or removed, then creates all pages needed,
updates all pages that have links to the dealer pages, and then automatically uploads
them to the web server and removes ones no longer needed.
- Maintained Google and Yahoo Pay-Per-Click accounts for Search Engine Marketing program
- Used WebSense and WebPosition Gold analytics tools to maintained Search Engine Optimization on all websites
Programmer / Analyst
American Trust Administrators, Inc., Overland Park, KS
October 1996 - November 2002
Analyzed job requests to create new programs and maintained existing RIMS systems utilizing Micro-Focus Cobol in a Unix/PC environment; Visual Basic in a Windows/PC environment; HTML and JavaScript web applications; Cobol, CICS, JCL, GOL1, and Mantis in a Mainframe DOS/VSE environment.
- Assisted in system conversion from a DOS/VSE mainframe to a RIMS system in a Unix and
PC environment, including such health insurance-related systems as customer, eligibility,
billing, claims, and finance. This resulted in Y2K compliance, automation of claims
entry and adjudication, and increased system efficiency and productivity.
- Assisted in the design, implementation, migration and maintenance of new data
acceptance, cash receipts, bank reconciliation, and IRS 1099 systems resulting in
increased system functionality after RIMS conversion.
Programmer / Analyst
H.A.S., Inc., Kansas City, MO
October 1994 - July 1996
Contract programming services with Sprint LTD in Kansas City, MO. creating new programs
and modifying existing programs in COBOL, IMS/DLI, and JCL in an MVS/TSO environment.
Applications include customer, billing, and local phone service systems.
Programmer / Analyst
Advanced Management, Inc., Kansas City, MO
August 1993 - October 1994
Contract with Federal Crop Insurance Corp. to create new programs and perform maintenance
on existing programs using Easytrieve, FOCUS, and JCL in an MVS/TSO environment. Applications
include crop insurance, customer, claims, and payment systems.
Applications Programmer
Russell Stover Candies, Inc., Kansas City, MO
February 1990 - February 1993
Analyzing job requests to create new batch and on-line programs and perform maintenance
on existing programs using COBOL, CICS, IMS/DL1, and JCL in an MVS/TSO environment.
Applications include maintenance of billing, customer, bill-of-materials, order, product
raw materials, vendor, inventory, and routing systems.
